Privacy Policy
TrackHat Ltd. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you visit our website, purchase our products, or interact with us in any way. By using our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect information about you in various ways when you use our website or make a purchase. This includes:
Personal Information: Your name, email address, phone number, shipping address, and payment information when you place an order.
Account Information: Username and password if you create an account with us.
Order Details: Purchase history, including product details, dates, and amounts.
Usage Data: Information about how you interact with our website, such as IP address, browser type, pages visited, and time spent on the site.
Cookies and Tracking: We use cookies and similar tracking technologies to enhance your experience and analyze site traffic. You can manage your cookie preferences through your browser settings.
2. How We Use Your Information
We may use the information we collect for the following purposes:
Order Fulfillment: To process and deliver your orders, including sending confirmations and providing updates.
Customer Support: To respond to your inquiries, provide assistance, and improve our services.
Personalization: To tailor content and offers to your preferences and enhance your shopping experience.
Marketing Communications: To send you promotional emails or special offers (you can opt-out at any time).
Site Improvement: To analyze site usage, monitor performance, and improve our products and services.
Legal Compliance: To comply with applicable laws, regulations, and contractual obligations.
3. How We Share Your Information
We do not sell your personal information. However, we may share your information in the following ways:
Service Providers: With third-party providers who help us operate our website, process payments, ship products, and perform other necessary functions. These providers are required to protect your data and use it only for the services they provide.
Legal Requirements: When required by law, or to protect our rights or the safety of others, we may disclose information to regulatory authorities, law enforcement, or legal proceedings.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owners.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. Once your data is no longer needed, we will securely delete or anonymize it.
5. Your Rights and Choices
You have the following rights regarding your personal information:
Access: You can request a copy of the personal information we hold about you.
Correction: You can ask us to correct inaccurate or incomplete information.
Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
Opt-Out of Marketing: You can unsubscribe from marketing communications at any time by following the instructions in our emails.
Cookies Management: You can control how cookies are used through your browser settings.
6. Security
We use reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no data transmission over the internet is completely secure, and we cannot guarantee the security of your information.
7. International Transfers
If you are located outside of the United Kingdom, please note that your personal information may be transferred to and processed in countries with different data protection laws. We will take appropriate steps to ensure that your information is treated securely and in accordance with this Privacy Policy.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us using the 'contact us' form button in the bottom left hand corner of this website.
Terms of Service
Welcome to the TrackHat Ltd. website (the "Site"). By accessing or using our website, purchasing products, or using any of our services, you agree to be bound by these Terms of Service ("Terms"). Please read these Terms carefully before using our services.
1. Acceptance of Terms
By using this Site, creating an account, or purchasing any product, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you should not use the Site or our services.
2. Eligibility
You must be at least 18 years old to use our Site and make purchases. By using our services, you represent that you are at least 18 years of age or are using the Site under the supervision of a parent or legal guardian.
3. Account Registration
To access certain features or make purchases, you may be required to create an account. You agree to provide accurate and complete information during registration and to update your information as necessary. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. We reserve the right to suspend or terminate your account at any time for any reason, including if we suspect fraudulent or unauthorized activity.
4. Product Orders and Pricing
Order Acceptance: By placing an order on our Site, you are making an offer to purchase our products. We reserve the right to refuse or cancel any order for any reason, including product availability, errors in pricing, or suspected fraud.
Pricing: All prices listed on our Site are in Pounds Sterling and are subject to change without notice. Taxes, shipping, and handling fees are included in the listed prices and will be calculated at checkout.
Payment: You agree to provide a valid payment method when making a purchase. We use third-party payment processors, and you agree to their terms and conditions when making a payment. Your order will not be processed until payment has been successfully completed.
Order Changes and Cancellations: Once an order has been placed, it may not be modified or canceled without our express consent. We reserve the right to cancel any order at our discretion.
5. Shipping and Delivery
Shipping: We offer shipping to [List of Countries]. Shipping times and costs will be provided at checkout. While we strive to meet estimated delivery times, we are not responsible for delays caused by shipping carriers or events beyond our control.
Risk of Loss: All products purchased from us are made pursuant to a shipment contract. The risk of loss and title for such items pass to you upon our delivery to the carrier.
6. Returns and Refunds
Return Policy: We accept returns for eligible products within [X] days of delivery. To qualify for a return, the product must be unused, in its original packaging, and accompanied by proof of purchase. Return shipping costs are your responsibility unless the product is defective or we made an error in the shipment.
Refunds: Once we receive and inspect the returned product, we will issue a refund to the original payment method. Please allow [X] days for the refund to process.
Non-Returnable Items: Certain items, such as custom orders or digital products, may not be eligible for return. We will indicate this at the time of purchase.
7. Product Warranties
All products sold by TrackHat Ltd. are covered by any applicable manufacturer’s warranty. We make no other warranties, express or implied, regarding the products sold on our Site. To the extent permitted by law, we disclaim all other warranties, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
8. Limitation of Liability
To the maximum extent permitted by law, TrackHat Ltd. shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or related to your use of the Site or purchase of products, even if we have been advised of the possibility of such damages. In no event shall our total liability to you exceed the amount you paid for the product in dispute.
9. Intellectual Property
All content on the Site, including text, graphics, logos, images, and software, is the property of TrackHat Ltd. or its licensors and is protected by applicable intellectual property laws. You may not use, copy, modify, or distribute any content without our express written permission.
10. Prohibited Conduct
You agree not to engage in any of the following prohibited activities:
Using the Site for any unlawful purpose or in violation of any applicable laws or regulations.
Attempting to interfere with the proper functioning of the Site, including by hacking, introducing viruses, or overloading the Site.
Using the Site to harass, abuse, or harm others.
Misrepresenting your identity or affiliation with any person or entity.
11. Termination
We reserve the right to suspend or terminate your access to the Site or any part of it at any time, for any reason, without notice. You may also terminate your account at any time by contacting us using the 'contact us' button on our website.
12. Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of Your Jurisdiction, without regard to its conflict of law principles.
13. Changes to the Terms
We reserve the right to update or modify these Terms at any time. Any changes will be effective upon posting to the Site. Your continued use of the Site following the posting of changes constitutes your acceptance of such changes.