TrackHat : Classical case of a small business being overwhelmed by a sudden huge amount of orders…then they receive a huge amount of emails from customers asking why it takes so long…and then they don’t look at their emails and don’t even bother answering to their customers.
Best way to destroy your name.
It seems like you got a great product but don’t forget that customer service is one of the most important part of managing a business.
From what I see on those forum everyone trying to contact you don’t get any answer. It looks like your processing time is more 3-4 weeks than 3-5 business days. You should atleast inform your customers about it.
Placed my order 1 week ago…looks like I won’t get it before the end of february…