Support & FAQ

Open the options in TrackHat opentrack, then go to the output tab. Then, tick the ‘Invert’ box next to the axis that you need changed!

No problem! Open TrackHat opentrack, start head tracking and open the options. Go to the camera tab, select automatic exposure, and the move the theshold slider until all points are detected.

We hate email spam, and the confirmation from PayPal is also confirmation of your order at TrackHat!

Please use the support button at the bottom of this page to start a new support ticket!

Yes, but you must remove the Infrared filter from the device. newer PS3 eyes cannot have the infrared filter removed. You also have a high risk of breaking the unit.

Yes, they are both compatible with all models of the TrackIR sensor!

If you check the order on your PayPal page, ‘order processed’ means it has been dispatched to you!

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Video: How to set up TrackHat opentrack

Video: How to set up mapping in TrackHat opentrack, and customize it for your game.

Please click the support button in the bottom right hand corner of the page to contact us for customer service.

Please only send ONE support ticket, if you need to add more information please respond to the automated email that will be sent to your  inbox. Sending multiple tickets will slow the process, and important information could get lost. You may also be flagged for spam and blocked from the system.